Privacy policy

Privacy Policy

Introduction

Tenveo is committed to protecting your privacy and information security. This Privacy Policy explains how your personal information is collected, used, and protected when you visit our website or make a purchase.

Information We Collect

This notice applies to all information collected or submitted on the Tenveo website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected include:

  • Name
  • Address
  • Email address
  • Phone number
  • Credit/Debit Card Information (collected via SSL-secured pages)

We also collect:

  • Cookies: small data files placed on your device, often with a unique identifier.
  • Log Files: including IP address, browser type, Internet Service Provider, referring/exit pages, and date/time stamps.

Cookies and Tracking

We use cookies for:

  • Essential website functionality (shopping cart, login, etc.)
  • Analytics and site performance
  • Advertising and marketing personalization

Users may disable cookies in their browser settings, but some features may not function properly. For more information, visit: www.allaboutcookies.org.

Behavioral Advertising

We may use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

We will only use your personal information for advertising or promotional purposes with your prior consent, where required by applicable law.

You can opt out of targeted advertising here:

The Way We Use Your Information

  • To process and fulfill your order.
  • To provide customer support.
  • To improve our products, services, and website.
  • To send newsletters and updates (if you opt-in).

We will never sell or rent your personal information to third parties.
We will not provide free gifts or incentives with the primary purpose of collecting personal information, except when:

  • You make a legitimate purchase.
  • The collection is part of a marketing campaign where the primary purpose is not data collection.

GDPR (For EEA Residents)

If you are a resident of the EEA, you have the right to:

  • Access your personal information.
  • Request correction, updates, or deletion.
  • Request data portability.

Your personal information will be initially processed in Ireland and may be transferred outside Europe (e.g., to the U.S. or Canada) in compliance with GDPR. For more details, see Shopify’s GDPR Whitepaper:
https://help.shopify.com/en/manual/your-account/privacy/GDPR

CCPA (For California Residents)

If you are a resident of California, you have the right to:

  • Know what personal information we collect.
  • Request correction, updates, or deletion.
  • Request data portability.

You may exercise these rights by contacting us at marketing@tenveo.com.

SSL Protection

All credit card-related information is transmitted via SSL encryption and stored securely to protect users’ payment data.

Data Security

We use physical, electronic, and managerial procedures to safeguard your data against unauthorized access, alteration, or disclosure.

Child Privacy

We do not knowingly collect or maintain personal information from children under 13. Our website is not designed to attract children under 13.

Accessing and Correcting Your Information

You can access and correct your personal information by logging into your account through the My Account section on our website.

Contact Us

For questions about this Privacy Policy, please contact us:

📧 Email: marketing@tenveo.com
🕘 Office Hours: Mon–Fri, 9:00 AM – 6:00 PM (UTC+8)